Anonymous
map-marker Old Bridge Township, New Jersey

Can't get on site ti check my status on an order i place

Not able to get on website to check the status of my order I made today it's say password is incorrect. Have purchased from you before what is the Problem I can get proof of my order
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Resolved
Eirik Ydv

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Verified Reviewer
| map-marker New York, New York

Resolved: Complete dissatisfaction with the product

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Updated by user Mar 16, 2024

Company fixed the issue and I have been provided with apology. A refund connecting with my bank .k

Original review Feb 15, 2024
The wigs looked gorgeous in the advertised pictures but when I received them it was for lack of a better word PURE TRASH.once I got tracking info and realized it was coming from CHINA I said to myself OH BOY this is not good. I've read some reviews and I agree with a few that this website is a scam and someone made these wigs at home they offered a $15 refund and just keep the wigs .Well I guess so, they know what they were selling the public.

This has been the worst decision I have ever made .

I employ everyone DO NOT BUY THEIR PRODUCTS you will regret it I will remove any memory of the website for future all the wig does is shine. I tried brushing it and the hair started coming out in strands a curly wig I bought was suppose to have a side part, I can't tell the front from the back it's going in the garbage tonight thank you very much for such disappointment.Someone should complain enough to have this site removed from the web
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User's recommendation: DO NOT BUY ANY WIGS FROM YOURFIRSTWIGCOM WEBSITE ITS TRASH NO OTHER WORD FOR IT

1 comment
Mahendra S Lfp

My profile was haked

Lisa L Qcv

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Verified Buyer
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Verified Reviewer

Missing package

Myfirstwig - Missing package
Myfirstwig - Missing package - Image 2
I ordered and haven't gotten my package..nor any help from the website despite me emailing them several times..I asked for a refund and was ignored..do not ever order from this company I feel they are fraudulent..also most likely will scam you out of money with fake deals and promise to get bundle deals
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Loss:
$54

Preferred solution: Full refund

Leslie H Ble

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Verified Reviewer

Item receive is not the item advertised!

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Myfirstwig - Item receive is not the item advertised!
Myfirstwig - Item receive is not the item advertised! - Image 2
Myfirstwig - Item receive is not the item advertised! - Image 3
Myfirstwig - Item receive is not the item advertised! - Image 4

What they show you on YouTube? What the website shows you has not what they send you it is totally different.

Looks like a child put it together. You pay for things to be customized and it is not and the customer service people because you do speak the different people that send you email once a day Tried to make it seem like you dont know what youre talking about. Ive showed them pictures from their websites to what is shown on YouTube to what I received and they still tried to downplay it worse company ever do not waste your money. Do not waste your money and if youre here that means youve already wasted your money but next time definitely read reviews Before purchasing companies like this should be out of business Why do they continue to let them be in business?

Theyre nothing but a bunch of scam. Artists charging you a bunch of money for nonsense worse company ever. The last picture is what I received nothing like all the pictures before right?

It looks like it was cut, and theres no lace in the back of it! Scam!

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Loss:
$300
Pros:
  • Advertise good pictures
Cons:
  • Are not truthful on their products

Preferred solution: Full refund

User's recommendation: Stay away my first Wig company are not truthful, and they do not care about their customers!

Priscilla M Dzi

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Verified Reviewer
| map-marker Lawrenceville, Georgia

Items received different than advertised

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Myfirstwig - Items received different than advertised

The items were delivered late. They didn't look like they did on the website.

I emailed them letting them know that I was disappointed and needed to return the 3 wigs. I paid 53.02 dollars but was told I will be given 10 dollars back and keep the items. I then told them there is absolutely no way I can wear the wigs and want my full refund. They keep responding telling me they'll refund 10, then 15, then 20 and back to 20.

There is no phone on the website so I cannot call them.

Also, the package came from California but they keep sending me a funky China address stating I must return it there on my own dime. Also, my cc was processed in Great Britain...all this has caused me to think it's fraudulent.

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User's recommendation: Don't purchase from them

Angela B Vto

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Verified Reviewer
| map-marker Webster, Texas

Tangling issues within first 2 months

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This was my first time ordering from the company, had watched multiple videos from their paid models on YouTube and they all presented a great story about the quality of the hair, so I ordered. Received the unit in November 2023, a week prior to Thanksgiving.

Started wearing the wig at the end of November and had no issues until mid January 2024. The wig tangles really bad in the back and wil not move properly unless a comb or brush is used. Finger combing does not work because the hair is stiff. I reached out to my first wig on January 24, 2024 to see if they could offer suggestions, since it has been a little under two months of wear.

They suggested washing, using heat protectant and less heat.

I followed their instructions but the unit still tangling in the back. I dont understand why they state on their website that the unit can last up to a year, when the unit starts to cause problems within 2 months of wear.

I would not recommend this company for wigs.

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Preferred solution: Full refund

User's recommendation: Do not purchase from this vendor

Priscilla M Dzi

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Verified Reviewer
| map-marker Lawrenceville, Georgia

BIG SCAM....STAY AWAY

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Myfirstwig - BIG SCAM....STAY AWAY
False advertisement, show beautiful wigs on the website, Advertise good pictures. advertisement, aren't truthful on their products, It takes too long to get the unit and then the units are not as advertised. Totally ugly wigs. DO NOT ORDER FROM THIS SITE", "Stay away from the company are not truthful, and they do not care about their customers!stay away
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Wendy W Imh

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Verified Reviewer
| map-marker Victorville, California

I agree with all the bad reviews here! Unfortunately I didn't read reviews until after I was scammed. I purchased wigs that were advertised with lace parts human hair. I got sewn in plastic parts!

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Wigs are NOT what's advertised on the website! Cannot return them because it costs more than the sorry wigs themselves. All the good reviews are lies! Ladies DO NOT WASTE YOUR MONEY HERE!!!
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User's recommendation: DO NOT PURCHASE WIGS FROM THIS SIGHT!

Angelia C Vlu

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Verified Reviewer

False advertisement

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I ordered 3 wigs on December 30th 2023 I ordered 3 wigs on December 30th 2023. The wigs arrived on January 15th 2024. This company sent the wrong wigs. The 3 wigs were not what I ordered. The wigs that were sent were poor quality. This company offered to pay me a credit of $10. When I spent over $60 dollars. This has been a life lesson to never order online wigs again with this company. You have to make your own decisions when purchasing online. My experience was horrible. I pray you all have better luck than myself.
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Loss:
$60
Cons:
  • False advertisement

Preferred solution: Full refund

User's recommendation: Beware Do not buy from this company

Rossy Svj
map-marker Edwards, Colorado

Questionable package delivery

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Received order in box from possible private address in Los Angeles sealed with clear packing tape. Re-labeled. No company label. Looks suspicious.
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Anonymous
map-marker Germantown, Tennessee

I hate this wig and the company

I ordered a glueless wig ready to put on and it should have been human hair. This hair is synthetic and it sheds when you brush it. It sheds alot like dog hair. This company is false advertising.
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User's recommendation: Don't order

Veliciha D

I have an issue with my order

Updated by user Oct 06, 2023

Can someone please help me get a refund what’s advertise online is not what I received please I’ve tried to call I tried to email can someone please help me get a refund I had a very important dinner vacation that I was going to and I ordered three weeks, and I am not...

Updated by user Oct 06, 2023

The quality of hair is not what is advertised. I am not satisfied at all.

Customer Service doesn’t respond emails and phone numbers don’t work. I am not satisfied emails and phone numbers for customer service doesn’t work.

No one will return my phone calls. I left...

Original review Oct 06, 2023
I am not satisfied the order I received is not what I please can someone please call me, Ive emailed and I also called customer service at 718-414-****. No one answers the email and no one answered the phone calls.

I want a refund . False advertisement This is not the order I placed.
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Loss:
$60
Pros:
  • False advertisement
  • I receive something totally different from what i ordered
  • Very shiny synthetic hair

Preferred solution: Full refund

2 comments
Veliciha D

I need help pleas, I’ve emailed & called

Veliciha D
reply icon Replying to comment of Veliciha D

False advertisement what I ordered online is not what I received the laces thick and white. The hair is very shiny and synthetic looking.

I’ve tried to call and I’ve tried to email no one will respond. Can someone please contact me for a refund please my total auto was $59.98 and no one will respond.

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Valerie w Bsx

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Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have been waiting on my wig almost a month and they keep telling me it’s a delay with shipping. I paid to much for a delay with shipping!

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Myfirstwig - I have been waiting on my wig almost a month and they keep telling me it’s a delay...
Myfirstwig - I have been waiting on my wig almost a month and they keep telling me it’s a... - Image 2
TURN AROUND TIME IS HORRIBLE! I have been waiting almost a month on my unit and I am so dissatisfied and disappointed that I still have not received it. I asked for a refund but they will not. They keep telling me its coming!
View full review
Loss:
$390
Pros:
  • Offer small wig caps
Cons:
  • It takes to long to get the unit

Preferred solution: Deliver product or service ordered

User's recommendation: Do not order from them if you need it now

Anonymous
map-marker Milwaukee, Wisconsin

Wig Not what picture look like. Refuse to give full refund. Do not buy from these people.

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Wrong wigs refusing g to give full refund. It ashamre people can get away with do this too customer. I work hard for money to just give it away.
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Betty G Tuh

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Verified Reviewer

Have not received my wig

When I will receive my order . Want my money back if I don't receive my order now I order it December 30, 2023 my address is 406 Betty Drive Elizabeth City N.C. 27909
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Loss:
$109

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Aubrey, Texas

Dissatisfied with my purchase of two wigs.

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Order WIG00106069 I was totally disappointed with my purchase. The wigs were completely different than what was on the website as advertised. The difference was major and no matter what I did as I was trying them on they looked totally different from the website. They were basically trash wigs and a deceptive product and brand. I need to be reimbursed for the payments that were taken out of my account via PayPal. My original email used for the order was sposey2@***.com
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User's recommendation: DO NOT ORDER FROM THIS SITE

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